Legal
Privacy Policy
How MiniLiveChat handles operator, visitor, and operational data.
MiniLiveChat processes account details, workspace configuration, visitor interaction data, and operational metadata so the service can run, secure access, and improve support workflows.
What we collect
This can include operator profile information, site and domain configuration, visitor session data, conversation content, message metadata, and audit/security events created during authentication and administration.
Why we process it
We use this information to deliver the service, protect accounts, provide analytics, route conversations, and support customer operations. We do not treat visitor data as open marketing data for unrelated purposes.
Retention and control
Workspace owners and platform administrators should review what data is being captured, define appropriate retention expectations, and avoid collecting unnecessary personal data through forms or conversations.
Your responsibilities
If you deploy MiniLiveChat on your website, you are responsible for communicating your own lawful basis for processing visitor data and for keeping your own privacy notices accurate.