Help Center / Troubleshooting
Fix common widget and domain issues
Check domain authorization, API reachability, HTTPS, and session creation when the widget fails.
If the widget fails to load correctly, check these items in order:
- Confirm the snippet uses the correct
site_key. - Make sure the website domain is attached to the site in MiniLiveChat.
- Verify the page is loading over HTTPS so there is no mixed-content failure.
- Open the network tab and check widget config and session requests for clear API errors.
- If message send fails, inspect whether the conversation-start endpoint is returning a validation or server error.
MiniLiveChat now shows cleaner visitor-facing fallback text, but the real backend error should still be investigated in logs and admin diagnostics.