Help Center / Smart Chat / AI Advice
Configure Smart Chat with guardrails
Enable agent assist carefully, connect grounded knowledge, and keep human takeover available.
Smart Chat in MiniLiveChat is not designed as an uncontrolled chatbot. Turn AI on only when the workspace profile, knowledge sources, and confidence rules reflect your business.
Start with agent assist before visitor-facing advice. That lets the team review suggested replies, check grounded knowledge, and confirm that the tone and safety rules are working before any automatic reply mode is considered.